August 10th, 2009 at 10:22 am
Putting customer testimonials on your website is a time-worn practice and generally a good idea, but there is some debate over their efficacy. One argument in their favor is ‘your users want to know you have them’…like some kind of a credibility benchmark. This is not to say that they will pay any attention to them. Why? Because testimonials are generally so complimentary by their very nature as to be perceived as embellished. They are not “reviews”…so what informational value do they offer? Again, maybe just the simple fact that you can get your current customers to say nice things about you is the entire point.
It’s also possible that users might have a different bias against them…whether or not they are real. Who would know if they are or are true accounts or complete fiction? In our experience, we have sadly come across some fabricated testimonials, that go a little something like this:
“[So and so] is the only [some kind of company] in the [blank industry] that I trust to deliver [x] [with all the trimmings].”
- Kenny S. from Alabama
Thanks for that, Kenny S! Rest assured, all of EM’s testimonials are genuine. (They need to be updated to reflect more of our latest work and clients, but that’s a different issue.)
Recently, one of our clients came up with a great way to present customer testimonials in a way that is genuine, informational, and compelling. Cuatro from CuatroBenefits invited some of his representative clients into his office the other morning and shot a quick video asking them some pointed questions about their experience interacting with his service. Full disclosure, Ethan and Ryan were invited and filmed.
Anyway, we think this is a wonderful and persuasive marketing play in the age of easy YouTube style video sharing. This is going to drive business leads for CuatroBenefits. We recommend this way of presenting testimonials for similar service-oriented clients.
Check out the video on the CuatroBenefits site:
Cuatro Benefits Blog | Video Testimonials: Why our Clients Choose to Work With Us
Or check it out right here on YouTube: